We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Refund Eligibility

To be eligible for a return and refund, your item must meet the following criteria:

  • Time Window: Items must be returned within 3 days of purchase or delivery.
  • Condition: The item must be unused, undamaged, and in the same condition that you received it.
  • Packaging: It must be in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required.

2. Return Process

Follow these steps to initiate a return:

  1. Contact our customer support team via email or phone to request a Return Authorization (RA) number.
  2. Pack the items securely in their original packaging, including all accessories and documentation.
  3. Include a copy of your receipt and the RA number inside the package.
  4. Ship the package to the return address provided by our support team. You are responsible for paying shipping costs for returning your item unless the return is due to our error.

3. Refund Timeline

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5-7 business days.

4. Non-Returnable Items

Please note that the following items cannot be returned:

  • Bulk loose materials (sand, gravel, etc.) once delivered.
  • Opened bags of cement or plaster.
  • Custom-ordered or special-order items.
  • Items marked as “Final Sale” or “Clearance”.

Need help?

Contact us for questions related to refunds and returns.